30 Days Refund And Exchange Policy
We care about our customers and want you to have a fantastic experience with us. That's why we stand behind all our products and offer a 100% satisfaction guarantee!
Should you be unsatisfied with your purchase, you have 30 days from the delivery date to initiate a return. If 30 days have passed since you received your order, unfortunately we cannot offer a refund or exchange.
Note that due to the hygienic and delicate nature of our product, we do not accept returns from customers after use, but customers will be entitled to get free exchange.
If you have difficulties in using our product, or if your order is either too big or too small, we offer free exchange, free size fitting and personalized tutorial. Our customer service is always available to help you with tutorials and also talk you through the process of using the product. Most customers do not know how to use the inserts, or the right outfit to wear with the inserts. Majority of such request were resolved by helping the clients understand how to use our product. Sometimes the problem is due to our clients ordering the wrong size and we fix that by arranging an exchange. Please contact our customer care for help before attempting a refund, because the end result has always been satisfactory after getting guidance and tutorial from us.
Contact our customer service team for exchange, size fitting and personalized tutorial on our official 24hrs WhatsApp number.
WhatsApp number: 07932 237098
Email: boobifycustomercare@gmail.com
AUTHORIZATION AND QUALIFICATION FOR RETURNS, REFUND OR EXCHANGE
You lose your right of refund if the item has signs of usage and is not in it's original condition. Product seal must be intact, free gift must be in tact, also packaging (bag, ribons and cardboard box) must be in it's original condition.
We will arrange for product return, once your product has been received and examined, you will receive full refund less the to and for delivery cost. If the product shows signs of any usage or damages you will no longer qualify for refund due to the nature of our product. Product inspection will be recorded for transparency.
Due to product sensitivity, If product is not returned in its original condition including product, seal in original condition, free gift, user manual and packaging, customer will only be entitled to a free exchange or partial refund.
We will send you a confirmation email when we receive the product and If your return is approved. we will transfer the purchase amount less the delivery fees.
SHIPMENT
When requesting for a refund, bear in mind that you are responsible for paying the costs associated with delivery and returning the item. Preferably through Evri shipping company. You should consider getting tracking for the return of your package and copy us via email boobifycustomercare@gmail.com
Phone Number: 07932237098
Delivery Address: 12 Brandon Court Russell Road Rhyl UK
